Delete your OralStarX account and data

What this page is for

You can delete your OralStarX account, and all the data we hold for it, at any time. There are two ways to do it: from inside the app, or by emailing us. This page explains both, what gets deleted, what we keep and how long it takes. The full picture of what we collect is in the Privacy Policy.

Delete in the app

1. Sign in and open Account.
2. Choose Delete account and learner data, then confirm.
3. We email a one-time confirmation code to the address registered on your account. The code expires after a few minutes; you can request a new one.
4. Enter the code to confirm.

The account and its data are deleted as soon as you confirm the code, and you are signed out. This cannot be undone.

Request deletion by email

If you cannot use the app, or would rather write to us, email admin@kidsx.space from the email address registered on your account and ask us to delete it. We use the sending address to confirm the request is yours, so we cannot act on a request from a different address. We will confirm by email once it is done.

What is deleted

Deleting the account removes:

• your parent profile, including your name and email address
• the learner’s profile and profile photo
• all voice recordings on our servers
• all transcripts, scores, feedback and reports
• your credit balance, credit history and purchase records
• feedback you sent us and any images attached to it
• report share links and your invite link, which stop working at once

What is kept

After deletion we keep only three things:

• a record that consent was given, with the policy version and the time, holding nothing that identifies you or the learner
• a short-lived reminder that tells the scoring service to delete its copy of the recordings; it is removed once that is confirmed
• whatever Stripe, the Apple App Store or Google Play keep about your purchases under their own terms; we cannot delete those for you

After deletion, copies of your data may also remain in our backups for up to 30 days before those backups are overwritten. Backups are used only to restore the service after a failure.

Recordings saved on your own phone or tablet are not on our servers, so deleting the account does not remove them. They stay on the device until you uninstall the app.

How long it takes

• In the app: as soon as you confirm the code.
• By email: within 30 days of receiving your request from the registered address, and usually much sooner.

Before you delete

• Unused credits are deleted with the account. Used attempts and completed digital services are generally not refundable; see the Terms of Use.
• If you want to keep a report, save a copy of it first. We cannot restore anything once the account is gone.
• If you only want to remove the learner’s profile or a single report rather than the whole account, email us and we will help.

Contact

Questions about deletion or about your data? Email admin@kidsx.space.